Support

Please read our FAQ first, it is updated frequently and may contain the answer you need.

Have you read the online document? Please read it first if you haven't done it before.

Did you know we have a support forum? Your question may have been asked and answered there already, so please check it out frist.

If you still need to get help, you could:

• Post your support request to our support forum. Usually it is the best way since other users may also help you in the forum. What's more, putting more content into the forum will benifit other users in the future.
• You can also send us an email. This approach is very suitable if you want to send us some files.

Remarks: please do not put your support request on twitter or the comment on our blog. Otherwise your request may not be processed promptly since we do not check twitter and blog comments so frequently.